Working Student Customer Success (m/f/d) (Remote)

• You collaborate with cross-functional teams to design and implement various customer surveys, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and others.
• You monitor survey performance, identify trends, and recommend improvements to enhance response rates and data quality.

Customer Advisory Boards (CABs):

• You assist in the organization and facilitation of Customer Advisory Board meetings, gathering insights from key stakeholders to shape product roadmaps and strategic initiatives.

In-Product Feedback Mechanisms:

• You work closely with product development teams to implement in-product feedback mechanisms, ensuring seamless integration and effective data capture.

Data Analysis and Reporting:

• You conduct quantitative and qualitative analysis of feedback data to extract actionable insights and trends.
• You prepare comprehensive reports and presentations for stakeholders, highlighting key findings and recommendations for improvement.

Continuous Improvement Initiatives:

• You proactively identify opportunities to optimize feedback processes and enhance the overall customer experience.
• You collaborate with internal teams to implement best practices and drive continuous improvement in customer success strategies.

• You are currently pursuing a degree in Psychology, Statistics, Empirics, Business Administration, Marketing, or a related field.
• You have strong analytical skills with a solid understanding of statistical concepts and methodologies.
• You have a proficiency in data analysis tools such as Excel, SQL, or R/Python.
• You have excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• You are detail-oriented with a strong commitment to accuracy and data integrity.
• You are self-motivated and able to work independently as well as collaboratively in a dynamic environment.
• You have prior experience in customer success, market research, or data analysis is a plus.
• You have a very good command of written and spoken German and English at B2 level.

• We offer you the opportunity to write your thesis (Bachelor's, Master's or Diploma) in our company.
• Whether 100% remote or in our offices in Ismaning and Cologne - you work from wherever you like
• Free access to co-working spaces in over 120 countries
• Flexible working hours
• Supervision of final thesis, if desired, as well as the possibility of a full-time position after graduation
• Attractive salary with many extras
• Internet and meal allowance
• Fantastic workplace no matter where you are: we offer work equipment for home office and remote work
• Awesome team and company events – because the fun part should not be neglected
• Great company spirit: flat hierarchies, a lot of creative freedom, working independently, and, of course, a cool team